Support & Managed Services

Prepare to be inspired and get so much more value from your system!

Empowering Customers for Microsoft D365 Success

Our mission is to empower customers to maximise the value of their Microsoft D365 technology investments through our modular support and bespoke managed services offerings.
Drawing on our vast experience we help customers build evergreen solutions and system roadmaps that meet corporate objectives. The Intelisense support team have the technical expertise to resolve issues quickly and our Service Delivery Managers ensure we help you translate technical capabilities into the boardroom speak.

Support Packages

We provide 3 tiers of packaged support that can be augmented with additional services and options, these are our Standard, Enhanced and Premium Support Packages. Our bespoke Managed Services provide customers with bespoke support, technical expertise and around the clock monitoring that helps eradicate downtime. We also provide upgrade assurance services to help our customers manage the Microsoft release schedule ensuring that their system is always compliant and fully optimised.

Support Hours per Annum

100hrs/yr

Support Hours are consumed on activities related directly to a break-fix Support Incident as logged by the customer. Activities include investigation of the issue, replication steps and proposal of a resolution to the customer.

Advisory Support Hours per Annum

0hrs/yr

Advisory Support Hours are consumed on activities related to remote based consultancy or training as requested by the customer, development or installation of code fixes, either supplied by us or the Software Author or requests for software installations /modifications /data corrections to the application.

Dedicated Service Delivery Manager

SDM is dedicated to knowing your solution in-depth. Your dedicated SDM will review all incidents logged by the customer and will review all aspects of the investigation, replication and resolution of your incident.

Third-party software vendor

Working on the customer’s behalf to resolve break/fix issues in the standard solution that require the software vendor’s intervention

Support Hours per Annum

250hrs/yr

Support Hours are consumed on activities related directly to a break-fix Support Incident as logged by the customer. Activities include investigation of the issue, replication steps and proposal of a resolution to the customer.

Advisory Support Hours per Annum

30hrs/yr

Advisory Support Hours are consumed on activities related to remote based consultancy or training as requested by the customer, development or installation of code fixes, either supplied by us or the Software Author or requests for software installations /modifications /data corrections to the application.

Dedicated Service Delivery Manager

SDM is dedicated to knowing your solution in-depth. Your dedicated SDM will review all incidents logged by the customer and will review all aspects of the investigation, replication and resolution of your incident.

Third-party software vendor

Working on the customer’s behalf to resolve break/fix issues in the standard solution that require the software vendor’s intervention

Support Hours per Annum

1000hrs/yr

Support Hours are consumed on activities related directly to a break-fix Support Incident as logged by the customer. Activities include investigation of the issue, replication steps and proposal of a resolution to the customer.

Advisory Support Hours per Annum

60hrs/yr

Advisory Support Hours are consumed on activities related to remote based consultancy or training as requested by the customer, development or installation of code fixes, either supplied by us or the Software Author or requests for software installations /modifications /data corrections to the application.

Dedicated Service Delivery Manager

SDM is dedicated to knowing your solution in-depth. Your dedicated SDM will review all incidents logged by the customer and will review all aspects of the investigation, replication and resolution of your incident.

Third-party software vendor

Working on the customer’s behalf to resolve break/fix issues in the standard solution that require the software vendor’s intervention

Our Support Service Benefits

Get a better support experience with Intelisense

Switch your support to us in 3 easy steps

Step 1

Audit - let us get under the hood of your system and produce a system health check & solid list of recommendations

Step 2

Agree date to transition across to better support service

Step 3

Fix in your support pricing for 3 years and benefit from 12 months free upgrade assurance service

Sign Up to claim your consultancy voucher