Microsoft D365 CE for
Customer Service

Microsoft D365 CE for Customer Service

At Intelisense IT, we recognise that customers are the heart of any business. Providing exceptional customer service is not just a goal but a necessity in today’s competitive marketplace. Microsoft D365 Customer Engagement (CE) for Customer Service can transform the way you interact with and support your customers. Leveraging the power of D365 CE, we tailor solutions that amplify customer satisfaction and foster brand loyalty.
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Why choose Microsoft D365 CE for Customer Services?

Empower your customer service reps with access to the right information at the right time. Streamline your response times and elevate customer satisfaction.

Knowledge Base


With built-in AI capabilities, anticipate customer needs, automate resolutions, and constantly refine your customer service processes.
Engage with your customers seamlessly across all platforms, including email, chat, phone, and social media. Provide consistent support irrespective of the channel.



Stay on top of key metrics with real-time data and interactive dashboards, helping you make data-driven decisions.
Allow your customers to find answers to their questions quickly with self-help portals and community forums, reducing the load on your customer service team.



Ensure timely support with service level agreement (SLA) monitoring and alerts. Uphold your commitment to delivering exceptional service consistently.

Why Choose Intelisense IT for D365 CE Implementation?

We’re excited to partner with you on this transformative journey. Let Microsoft D365 CE for Customer Service and Intelisense IT be the catalyst for your business’s growth and enhanced customer experience.
Intelisense IT – Powering Excellence in Customer Service.
Contact Us today to discover how we can elevate your customer service game.

Why Partner with Intelisense IT?


  • Expertise

    As a Microsoft Gold Partner, our team is certified and experienced in D365 implementations across various industries including Manufacturing, Public Sector and Professional Services.


  • Customer-Centric Approach

    We're not just IT experts; we're your strategic partners. As an independent Microsoft Partner, your success matters to us.


  • Continuous Improvement

    Our relationship doesn't end with implementation. We believe in continuous improvement and regularly offer updates and upgrades to keep you ahead in the game.

Related Services

  • Tailored Solutions

    We don't believe in one-size-fits-all. Our team invests time in understanding your business requirements, challenges, and vision to tailor a D365 Customer Service solution that aligns with your business goals.

  • Expert Consultation

    Our team of experts brings years of experience working with Microsoft Dynamics. From planning to execution, we guide you through every step ensuring your business reaps the benefits of D365 CE to the fullest.

  • Continuous Training & Support

    Post-implementation, we provide continuous training for your teams, ensuring they utilise D365 CE's capabilities to its maximum. Our support doesn't end with the launch; we're here for you, always.

  • Integration Expertise

    Whether it's integrating with your existing ERP, CRM, or any other business application, our team ensures a seamless flow of information across systems.

  • Data Security

    We prioritise your data's safety. Our implementation ensures that your customer data remains secure and compliant with industry standards and regulations.

  • Scalable Solutions

    As businesses expand, Intelisense IT's solutions can be easily tailored to accommodate growing requirements.

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