Support and Managed Services

Empowering Customers for Microsoft D365 Success with Support and Managed

Our mission is to empower customers to maximise the value of their Microsoft D365 technology investments through our modular support and managed services offerings. Drawing on our vast experience, we assist customers in building evergreen solutions and system roadmaps that align with corporate objectives.

Furthermore, the Intelisense support team has the technical expertise to resolve issues swiftly, and our Service Delivery Managers ensure we translate technical capabilities into boardroom language.

Speak to Support

Support Packages

We provide three tiers of packaged support—Standard, Enhanced, and Premium—that can be enhanced with additional services. Additionally, our bespoke Managed Services offer tailored support, technical expertise, and continuous monitoring to help prevent downtime. Moreover, we provide upgrade assurance services to assist customers with managing the Microsoft release schedule, ensuring their systems stay compliant and fully optimised.

Support Hours per Annum

100hrs/yr

Support Hours are consumed on activities related directly to a break-fix Support Incident as logged by the customer. Activities include investigation of the issue, replication steps and proposal of a resolution to the customer.

Advisory Support Hours per Annum

0hrs/yr

Advisory Support Hours are consumed on activities related to remote based consultancy or training as requested by the customer, development or installation of code fixes, either supplied by us or the Software Author or requests for software installations /modifications /data corrections to the application.

Dedicated Service Delivery Manager

SDM is dedicated to knowing your solution in-depth. Your dedicated SDM will review all incidents logged by the customer and will review all aspects of the investigation, replication and resolution of your incident.

Third-party software vendor

Working on the customer’s behalf to resolve break/fix issues in the standard solution that require the software vendor’s intervention

Support Hours per Annum

250hrs/yr

Support Hours are consumed on activities related directly to a break-fix Support Incident as logged by the customer. Activities include investigation of the issue, replication steps and proposal of a resolution to the customer.

Advisory Support Hours per Annum

30hrs/yr

Advisory Support Hours are consumed on activities related to remote based consultancy or training as requested by the customer, development or installation of code fixes, either supplied by us or the Software Author or requests for software installations /modifications /data corrections to the application.

Dedicated Service Delivery Manager

SDM is dedicated to knowing your solution in-depth. Your dedicated SDM will review all incidents logged by the customer and will review all aspects of the investigation, replication and resolution of your incident.

Third-party software vendor

Working on the customer’s behalf to resolve break/fix issues in the standard solution that require the software vendor’s intervention

Support Hours per Annum

1000hrs/yr

Support Hours are consumed on activities related directly to a break-fix Support Incident as logged by the customer. Activities include investigation of the issue, replication steps and proposal of a resolution to the customer.

Advisory Support Hours per Annum

60hrs/yr

Advisory Support Hours are consumed on activities related to remote based consultancy or training as requested by the customer, development or installation of code fixes, either supplied by us or the Software Author or requests for software installations /modifications /data corrections to the application.

Dedicated Service Delivery Manager

SDM is dedicated to knowing your solution in-depth. Your dedicated SDM will review all incidents logged by the customer and will review all aspects of the investigation, replication and resolution of your incident.

Third-party software vendor

Working on the customer’s behalf to resolve break/fix issues in the standard solution that require the software vendor’s intervention

Our Support and Managed Service Benefits

  • Comprehensive auditing and reporting services
  • IT Support, consultancy & planning services
  • Flexible support contracts
  • Reliable, knowledgeable & friendly support staff
  • Dedicated Support Manager
  • Dedicated Consultants
  • Speedy and professional resolution of reported issues
  • Ongoing management and maintenance of systems
  • Proactive planning to maximise performance
  • Reduce operating spend
  • Free up in-house resources
  • Improve productivity

Get a Better Support Experience With Intelisense

Switch Your Support to us in 3 Easy Steps

Step 1

Audit - let us get under the hood of your system and produce a system health check & solid list of recommendations

Step 2

Agree date to transition across to better support service

Step 3

Fix in your support pricing for 3 years and benefit from 12 months free upgrade assurance service

Let's Talk

Have a question or need assistance?
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0844 5041555

Sales

sales@intelisenseit.com

Support Centre

intelicare@intelisenseit.com

Queries

info@intelisenseit.com

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Intelisense IT are experts in implementing complex IT systems projects for our Business Partners across the UK with the latest D365 Solutions, a successful project management approach and 20+ years of specialist experience.

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