Support & Managed Services
Empowering Customers for Microsoft D365 Success
Our mission is to empower customers to maximise the value of their Microsoft D365 technology investments through our modular support and bespoke managed services offerings.
Drawing on our vast experience we help customers build evergreen solutions and system roadmaps that meet corporate objectives. The Intelisense support team have the technical expertise to resolve issues quickly and our Service Delivery Managers ensure we help you translate technical capabilities into the boardroom speak.
Drawing on our vast experience we help customers build evergreen solutions and system roadmaps that meet corporate objectives. The Intelisense support team have the technical expertise to resolve issues quickly and our Service Delivery Managers ensure we help you translate technical capabilities into the boardroom speak.
Support Packages
We provide 3 tiers of packaged support that can be augmented with additional services and options, these are our Standard, Enhanced and Premium Support Packages. Our bespoke Managed Services provide customers with bespoke support, technical expertise and around the clock monitoring that helps eradicate downtime. We also provide upgrade assurance services to help our customers manage the Microsoft release schedule ensuring that their system is always compliant and fully optimised.
- Standard
- Enhanced
- Premium
Support Hours per Annum
100hrs/yr
Support Hours are consumed on activities related directly to a break-fix Support Incident as logged by the customer. Activities include investigation of the issue, replication steps and proposal of a resolution to the customer.
Advisory Support Hours per Annum
0hrs/yr
Advisory Support Hours are consumed on activities related to remote based consultancy or training as requested by the customer, development or installation of code fixes, either supplied by us or the Software Author or requests for software installations /modifications /data corrections to the application.
Dedicated Service Delivery Manager
SDM is dedicated to knowing your solution in-depth. Your dedicated SDM will review all incidents logged by the customer and will review all aspects of the investigation, replication and resolution of your incident.
Third-party software vendor
Working on the customer’s behalf to resolve break/fix issues in the standard solution that require the software vendor’s intervention
Support Hours per Annum
250hrs/yr
Support Hours are consumed on activities related directly to a break-fix Support Incident as logged by the customer. Activities include investigation of the issue, replication steps and proposal of a resolution to the customer.
Advisory Support Hours per Annum
30hrs/yr
Advisory Support Hours are consumed on activities related to remote based consultancy or training as requested by the customer, development or installation of code fixes, either supplied by us or the Software Author or requests for software installations /modifications /data corrections to the application.
Dedicated Service Delivery Manager
SDM is dedicated to knowing your solution in-depth. Your dedicated SDM will review all incidents logged by the customer and will review all aspects of the investigation, replication and resolution of your incident.
Third-party software vendor
Working on the customer’s behalf to resolve break/fix issues in the standard solution that require the software vendor’s intervention
Support Hours per Annum
1000hrs/yr
Support Hours are consumed on activities related directly to a break-fix Support Incident as logged by the customer. Activities include investigation of the issue, replication steps and proposal of a resolution to the customer.
Advisory Support Hours per Annum
60hrs/yr
Advisory Support Hours are consumed on activities related to remote based consultancy or training as requested by the customer, development or installation of code fixes, either supplied by us or the Software Author or requests for software installations /modifications /data corrections to the application.
Dedicated Service Delivery Manager
SDM is dedicated to knowing your solution in-depth. Your dedicated SDM will review all incidents logged by the customer and will review all aspects of the investigation, replication and resolution of your incident.
Third-party software vendor
Working on the customer’s behalf to resolve break/fix issues in the standard solution that require the software vendor’s intervention
Our Support Service Benefits
- Comprehensive auditing and reporting services
- IT Support, consultancy & planning services
- Flexible support contracts
- Reliable, knowledgeable & friendly support staff
- Dedicated Support Manager
- Dedicated Consultants
- Speedy and professional resolution of reported issues
- Ongoing management and maintenance of systems
- Proactive planning to maximise performance
- Reduce operating spend
- Free up in-house resources
- Improve productivity
Get a better support experience with Intelisense
Switch your support to us in 3 easy steps
Step 1
Audit - let us get under the hood of your system and produce a system health check & solid list of recommendations
Step 2
Agree date to transition across to better support service
Step 3
Fix in your support pricing for 3 years and benefit from 12 months free upgrade assurance service