Achieving UKAS ISO Certification: A Milestone for Intelisense

Community Intelisense IT - September 18, 2024

Achieving UKAS ISO Certification: A Milestone for Intelisense IT

We are delighted to announce that Intelisense has successfully achieved the, ISO 27001 2022 and ISO 9001 2015. This significant milestone demonstrates our commitment to maintaining the highest standards of quality, efficiency, and operational excellence. But what does this certification mean, and how does it benefit both our company and our clients? Let’s explore the journey and impact of this achievement.

What is the UKAS ISO Certification?

The British Assessment Bureau (BAB) is an accredited body that helps organisations achieve recognised standards across a variety of industries. UKAS (United Kingdom Accreditation Service) is the government-backed national accreditation body, which ensures that certification bodies like BAB meet rigorous international standards. Achieving an ISO certification through BAB with UKAS accreditation signifies that a company meets globally accepted standards in areas such as quality management, environmental sustainability, and information security. Although this certification was achieved with a previous assessor, it was vital for Intelisense to ensure that compliance continues to be maintained and reviewed at the highest standards as we evolve.

The ISO certification process involves a thorough assessment of an organisation’s systems, processes, and practices. It verifies that the company operates in a way that improves efficiency, minimises risk, and continually strives to meet customer needs. Each certification reflects a high level of commitment to best practices.

Our Journey to Certification

Achieving ISO certification is no small feat, and at Intelisense, we embraced the challenge. The process required a detailed review and improvement of our internal processes to align with the stringent requirements of the relevant ISO standards.

Our team has streamlined operations across customer service, production, and project management to boost efficiency and quality. We’ve updated systems, refined protocols, and invested in regular training. The British Assessment Bureau's thorough audit offered valuable feedback for our ongoing improvement. This achievement is a testament to our team’s hard work and dedication.

Amjad Khan, Managing Director at Intelisense

Achieving the UKAS ISO certification is a testament to the hard work and dedication of our entire team. Working closely with the IT department, we streamlined our processes and ensured full compliance with the rigorous standards. This certification not only reinforces our commitment to quality and efficiency but also positions us as a trusted partner for our clients. The audit process provided valuable insights that will continue to shape our growth and drive operational excellence.

Paul Thomas, Head of Business Strategy & Board Advisor at Intelisense

Our Achieved Certifications and How ISO Certification Benefits Our Company

ISO 9001 is the world’s most widely recognised standard for quality management systems (QMS). It helps organisations improve product and service quality, reduce waste, cut costs, and enhance customer satisfaction. This certification demonstrates a company’s commitment to quality and consistency in operations. It’s often a prerequisite for securing commercial and public contracts, ensuring that businesses meet global standards in their processes.

ISO 27001 is an internationally recognised standard for information security management systems (ISMS). It outlines the requirements for securely managing sensitive information such as customer details, intellectual property, and financial data. The standard helps organisations assess and mitigate information security risks by implementing robust controls and processes, ensuring data protection.

Enhanced Credibility and Trust: Achieving ISO certification through a UKAS-accredited body like BAB reinforces our credibility. It provides independent validation that we are meeting internationally recognised standards. This helps build greater trust with our clients, partners, and stakeholders.
Increased Operational Efficiency: The process of becoming ISO-certified helped us streamline our workflows and identify areas for improvement. This results in greater efficiency and productivity across the board, ultimately allowing us to deliver better service to our clients.
Commitment to Quality: ISO 9001 certification, in particular, is all about quality management. By adhering to its principles, we can ensure that every project we undertake meets the high standards our clients expect. It helps us maintain consistency, reduce errors, and foster a culture of continuous improvement.
Competitive Advantage: In a competitive marketplace, having ISO certification sets us apart. Many clients and partners specifically seek out ISO-certified companies because it offers assurance that they are dealing with a reputable, high-quality business. This gives us a distinct edge when bidding for contracts or forming new partnerships.
Customer Satisfaction: By focusing on quality and efficiency, we are better equipped to meet and exceed our customers’ expectations. ISO certification encourages a customer-centric approach, ensuring that our services and products are consistently aligned with client needs and feedback.
Improved Risk Management: The ISO framework includes stringent risk management processes. This enables us to identify potential risks in our operations and mitigate them proactively, whether they relate to supply chain disruptions, environmental impacts, or data security breaches.

Looking Ahead

Achieving UKAS ISO certification is not the end of the journey for Intelisense. Rather, it marks the beginning of a new chapter of continuous improvement. The certification requires ongoing commitment and regular audits to ensure we maintain the standards we have achieved.

We are excited about the new opportunities this will open for us, and we remain dedicated to providing our clients with exceptional service, based on trust, quality, and efficiency. We are confident that this achievement will allow us to continue growing, while upholding the values that have always been at the heart of our business.

Achieving UKAS ISO Certification: A Milestone for Intelisense