What is Microsoft Dynamics 365?
Microsoft Dynamics 365 is an integrated suite of business applications that transform
customer relationship management (CRM) and enterprise resource planning (ERP)
processes. It connects various aspects of business operations, from marketing and sales to
customer service, field service, finance, operations, and supply chain management. With
hundreds of new features and enhancements released each year, Dynamics 365 helps
organisations work smarter, save time, and collaborate seamlessly.
Understanding CRM and ERP
- CRM focuses on managing a company’s interactions with current and potential customers. It uses data analysis to improve business relationships, driving customer retention and sales growth. Key functions include contact management, sales management, agent productivity, and more.
- ERP integrates various functions of a business into a unified system to streamline processes and information across the organisation. It covers areas such as finance, manufacturing, supply chain, human resources, and more. The goal of ERP is to improve efficiency, productivity, and profitability by providing a centralised source of accurate, real-time information.
Upcoming Price Changes
| Product | Price Before October 1, 2024 | Price as of October 1, 2024 |
|---|---|---|
| Microsoft Dynamics 365 Sales Enterprise | $95 | $105 |
| Microsoft Dynamics 365 Sales Device | $145 | $160 |
| Microsoft Dynamics 365 Sales Premium | $135 | $150 |
| Microsoft Relationship Sales | $162 | $177 |
| Microsoft Dynamics 365 Customer Service Enterprise | $95 | $105 |
| Microsoft Dynamics 365 Customer Service Device | $145 | $160 |
| Microsoft Dynamics 365 Field Service | $95 | $105 |
| Microsoft Dynamics 365 Field Service Device | $145 | $160 |
| Microsoft Dynamics 365 Finance | $180 | $210 |
| Microsoft Dynamics 365 Supply Chain Management | $180 | $210 |
| Microsoft Dynamics 365 Commerce | $180 | $210 |
| Microsoft Dynamics 365 Human Resources | $120 | $135 |
| Microsoft Dynamics 365 Project Operations | $120 | $135 |
| Microsoft Dynamics 365 Operations – Device | $75 | $85 |
Why the Price Changes?
What’s Next?
Why Staying Updated Matters?
A Closer Look at New Features
One of the standout aspects of Dynamics 365 is its commitment to continuous improvement. Recent updates have introduced advanced AI-driven insights, improved user interfaces, and enhanced integration capabilities. These features not only streamline workflows but also provide deeper analytics and more intuitive user experiences. For instance, the integration of AI and machine learning into CRM tools helps sales teams predict customer needs and tailor their approaches, while ERP enhancements offer more robust financial planning and supply
chain optimisation.
At Intelisense, we are committed to helping our customers navigate these changes smoothly. We are here to support you through this transition and ensure you continue to receive the maximum value from your Microsoft Dynamics 365 investments, if you require
further support please get in touch with our team today.
