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InteliSense IT, Navigating Change, Delivering Value

Retail & ecommerce

You sold it twice.
You only had one.

Retail rarely breaks at the storefront. It breaks where product, availability, fulfilment, returns and channel margin each tell a different story. We connect the operating model behind the transaction, alongside the commerce platform you already run.

See how the order flows

We do not build storefronts, and we say so before anything else.

Sound familiar?

Six sentences we hear from retail teams.

If two or three are true, the problem sits behind the transaction rather than in front of it.

  • We sold it twice and only had one.

    Availability shown to the customer is not what the business can genuinely commit today.

  • Customer service takes four screenshots to answer one email.

    Order, delivery, payment and return context live in separate systems.

  • Returns cost us more than we think, and nobody knows how much.

    Return, inspection, disposition and refund are not connected to inventory or finance.

  • The marketplace numbers never reconcile.

    Fees, settlements and adjustments are worked out by hand every month.

  • Product data is updated in three places and still wrong.

    No domain owns product content, so every channel corrects it separately.

  • Peak works, then something quietly falls over.

    Failure handling for orders, payments and carriers was never designed, only survived.

How the order should flow

From product to what the order actually contributed.

Every stage either commits stock, adds cost or shapes whether the promise is kept.

  1. Product: One authoritative description of what is sold, everywhere it is sold.
  2. Price: Price, promotion and the commercial consequence of both, applied consistently.
  3. Availability: What the business will actually commit today, not a raw stock figure.
  4. Order: Orders from every channel handled by the same rules and the same state.
  5. Fulfil: Source, allocate, pick, pack and hand to the carrier without improvisation.
  6. Deliver: Carry the promise through tracking, exceptions and customer communication.
  7. Return: Receive, inspect, disposition and refund with inventory and finance following.
  8. Contribution: What the order actually earned once fulfilment, fees and returns are counted.

Evidence and boundaries

What we can show, and where we stop.

Retail buyers hear a lot of claims. This is our position before we ask you to believe anything about our approach.

80%

of our business comes from existing customers and referrals.

All customer stories

The best I’ve ever experienced in over 20 years of collaboration.

Programme Manager, Hill & Smith Plc

Where this usually starts

Pick the one that sounds like your week.

The starting point narrows the question. It does not choose the platform on its own.

Four decisions

Four points where you can stop, change route or carry on.

Trading cannot pause while a programme discovers its first real review point.

We agree how you actually trade
Gate 1Before commitment

We agree how you actually trade

Before scope is committed, the operating model behind the transaction has to be understood well enough to plan responsibly.

Confirmed at this gate

  • Retail model, B2B, B2C or both
  • Channels and stores in scope
  • Commerce, POS and product data position
  • Pricing, availability and fulfilment rules
  • Returns policy and payment architecture
  • Peak expectations and outcomes to baseline

Decision

  • Proceed
  • Assessment first
  • Transform first
  • Narrow the scope

Swipe, drag or use the arrow keys to move between decisions.

Where to start

Tell us where you are, and we will tell you what the situation supports.

A few questions, carried into the conversation so nothing needs repeating. We do not select a platform from a form.

Question 1 of 4

0 of 4 answered

1. What kind of retail business is this?

Choose every model that applies. Many retailers combine more than one.

Common questions

Questions retailers ask us.

A conversation, not a pitch

Where does the order journey break?

Availability, order handling, fulfilment, returns, settlement or channel contribution. Tell us where the constraint sits and we will be straight with you about what would help and what would not.

Explore industries

Not sure where the problem sits? Start with an assessment

Extensions (ISVs)The distance between standard Dynamics and how your sector actually works is where most of the effort goes. These are the products we built to close it.See what we have built

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