“The best I’ve ever experienced in over 20 years of collaboration.”
Hill & Smith Plc
Programme Manager, Hill & Smith Plc
Mission, values and culture
Navigating change.
Delivering value.
Our mission is to help organisations get real value from their Microsoft investment, delivered on time, within budget and fit for the people who have to use it. These are the values and behaviours behind that, written so you can hold us to them.
Independent Microsoft solution provider. No licence targets shaping the advice.
Why the mission is worded this way
Transformation rarely fails on technology.
It fails on advice, control and accountability. Every value below exists because of a pattern we keep being asked to repair.
Advice shaped by a sales plan
Recommendations that follow a licence target rather than the problem in front of the customer.
Change that arrives without warning
Scope, cost and timelines that move quietly until the conversation becomes uncomfortable.
Decisions nobody owns
Choices made in a workshop, remembered differently later and never written down.
Systems that work in demo but not in the day job
A configured platform that the people expected to use it were never prepared for.
Delivery teams that change without explanation
Named consultants replaced by whoever is available, and context lost with them.
Silence when something goes wrong
Problems raised late, framed carefully and separated from any consequence.
Trusted by customers
Hear from the businesses we serve
How Microsoft solutions delivered by InteliSense help customers overcome obstacles, spur expansion and make a lasting difference. Everything below is published customer material, in their words rather than ours.
Implementing D365 for the British Society of Lifestyle Medicine
British Society of Lifestyle Medicine
Published customer video
Hear our customers talk about InteliSense
InteliSense customers
Published customer video
Discover more customer case studies in Customer Stories
Our core values
Three values, lived every day.
These are the standards we hire for, the way we make decisions and the promises we make to customers.
01
Client-centric innovation
Deliver tailored solutions prioritising client needs, creating measurable impact and lasting value.
02
Operational excellence
Commit to precision, quality and efficiency in every solution.
03
Integrity and trust
Build enduring partnerships through transparency, reliability and ethical practice.
Life at InteliSense IT
Hard work, shared purpose and room to grow.
Ambition, honesty, agility and curiosity describe the intent. These behaviours are how the culture actually shows up.
Hard work, openly shared
Ambition and pace matter here, and so does telling colleagues what you have learned the hard way.
Honesty over comfort
We would rather have a difficult conversation in week two than a recovery project in month nine.
Curiosity with a purpose
Time set aside for certifications, new Microsoft capability and better ways to deliver.
Room to grow
People are given real responsibility early, with senior support around them while they take it on.
Different perspectives, expected
Our best work happens when a wide range of people bring their full selves to it.
Routes in beyond the traditional CV
We support social mobility and apprenticeships because the Microsoft ecosystem needs new people in it.
Ambition, honesty and passion. Those are the traits we look for.
Not sure where to start?
Tell us what is happening.
You do not need to know which InteliSense service or Microsoft platform you need. Describe the situation and we will help work out the right starting point.
Our customer commitment
Delivered the way we said we would.
We measure ourselves on whether the technology works for the people using it, and whether it landed as agreed.
On budget
Clear estimates, disciplined delivery and no surprises at invoice time.
On time
Predictable milestones, and honest updates the moment reality shifts.
Fit for purpose
Solutions shaped around your business, not templated to ours.
Apprenticeships and talent
Building the next generation.
We create routes into the industry through apprenticeships and talent development, because a strong Microsoft ecosystem depends on new people joining it.
Structured mentoring
Senior consultants who are accountable for developing the people working alongside them.
Real project work from day one
Learning happens on live delivery, with supervision, not in a holding pattern.
Protected learning time
Dedicated time for Microsoft certifications and practical capability building.
A visible path forward
A clear route from apprentice to consultant, with the expectations written down.
Common questions
Questions people ask about how we work.
Part of the InteliSense Delivery System
Values only mean something when the method carries them.
Documented decisions, confidence gates before responsibility moves and a named owner for every commitment. Our delivery approach shows where each of those controls sits, so you can check the behaviour rather than take the statement on trust.
How we deliverA conversation, not a pitch
Test whether we work the way we say we do.
Tell us what is happening in your organisation. If we are not the right partner for it, we will say so and point you somewhere more useful.
Our ESG commitments? See environmental, social and governance