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InteliSense IT, Navigating Change, Delivering Value

Distribution & logistics

You promised the order.
Then the stock was not there.

Distribution rarely fails on features. It fails when availability, warehouse work, carriers and cost to serve each tell a slightly different story. We connect them on Microsoft business applications so the operation can see what needs to move and what is blocking it.

See how the flow works

We qualify platform fit against your orders and your warehouse, not against a feature list.

Sound familiar?

Six sentences we hear on the warehouse floor.

If two or three are true, the constraint is usually flow rather than software.

  • We promised it, then the stock was not where the system said.

    Availability is a number on a screen rather than something the warehouse can honour.

  • Everything ships at four o'clock in a panic.

    Work reaches the floor too late to sequence, so the day is recovered rather than run.

  • We hold more stock every year and service has not improved.

    Replenishment policy is compensating for a problem nobody has named.

  • Pickers walk miles for the same twenty lines.

    Where stock was put away last month decides how much labour today costs.

  • Nobody can tell me if that customer is profitable.

    Freight, handling and returns cost sits outside the margin conversation.

  • Returns disappear for a fortnight.

    The return exists physically long before it exists in inventory or finance.

How the flow should work

From a promise made to a return brought back in.

Every stage either commits stock, consumes capacity or affects cash. Control comes from seeing them as one flow.

  1. Demand: What is being bought, what is contracted and what has changed.
  2. Availability: Know what is free to promise before the promise is made.
  3. Replenish: Turn demand into a signal against policy and real lead time.
  4. Receive: Bring stock in accurately, with the tracking the product requires.
  5. Put away: Store to an intentional policy rather than to whatever is nearest.
  6. Pick and pack: Sequence work so travel, congestion and rework are not paid for twice.
  7. Dispatch: Know what is ready, what is waiting and what will miss cut-off.
  8. Return and review: Bring returns back into inventory, finance and customer understanding.

Evidence

What we can show, and what we will not imply.

Distribution buyers are told a lot of things. This is our position before we ask you to believe anything about our approach.

80%

of our business comes from existing customers and referrals.

All customer stories

The best I’ve ever experienced in over 20 years of collaboration.

Programme Manager, Hill & Smith Plc

Where this usually starts

Pick the one that sounds like your week.

The starting point narrows the question. It does not choose the platform on its own.

Four decisions

Four points where you can stop, change route or carry on.

A warehouse go-live is a poor place to discover the first real review point.

We agree how the operation actually runs
Gate 1Before design

We agree how the operation actually runs

The distribution model is described in business terms before anything is configured against it.

Confirmed at this gate

  • Distribution, customer and channel model
  • Sites, warehouses and order profile
  • Inventory policy and warehouse operating model
  • Returns, transport and commercial model
  • Outcomes to baseline, and specialist systems already in use

Decision

  • Proceed
  • Investigate further
  • Transform first

Swipe, drag or use the arrow keys to move between decisions.

Where to start

Tell us where you are, and we will tell you what the situation supports.

Four questions, carried into the conversation so nothing needs repeating. We do not select a platform or promise acceleration from a form.

Question 1 of 4

0 of 4 answered

1. Where are you today?

This is what decides the delivery route. Everything else refines it.

Common questions

Questions distributors ask us.

A conversation, not a pitch

Where is the operation losing flow?

Availability, warehouse execution, fulfilment, returns, margin or working capital. Tell us where the constraint sits and we will be straight with you about what would help and what would not.

Explore industries

Not sure where the problem sits? Start with an assessment

Extensions (ISVs)The distance between standard Dynamics and how your sector actually works is where most of the effort goes. These are the products we built to close it.See what we have built

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