Leadership

When it goes wrong,
who picks up the phone?

Most programmes do not fail on technology. They drift because nobody can say who owns the decision that is holding everything up. This page names the people who own ours, when you should expect to hear from them, and what happens when you need to escalate.

Meet the people

Every engagement names the accountable roles and the escalation route from the start.

Sound familiar?

An issue with no owner is not a status. It is a decision waiting to be made.

These are the things executives describe when they ring us about a programme rather than a product.

Nobody can tell you who decides
The question has been asked three times and each answer names a different person.
The status report says amber, again
Nothing in it tells you what has actually changed, or what you are being asked to approve.
The senior people vanished after the sale
The people who won the work are not the people you now speak to, and nobody explained the handover.
An issue keeps coming back
It gets discussed, it does not get owned, and the next meeting starts where the last one finished.
Nobody wants to say the uncomfortable thing
Everyone can see the date is at risk. The conversation happens in corridors rather than in the room.
The go-live decision arrives as a formality
You are asked to sign, without a clear view of what is ready and what risk you are accepting.

Who you would be working with

The people who own what we commit to.

Real names, current roles, and when you should expect each of them to be involved.

Executive leadership

Amo Khan
Managing Director
Accountable for: The commercial position, what InteliSense commits to in writing, and the direction of the business.
Experience: Leads InteliSense as Managing Director across ERP, CRM, Power Platform and Data & AI delivery in the UK and internationally.
Connection to InteliSense: Represents the continuity between why the company was created in 2010 and the commitments it makes today.
When to involve them: Involve at the point a commercial commitment, a contractual position or a material programme decision needs an owner, and as the escalation route of last resort.
- Commercial
- Executive escalation
Amo Khan on LinkedIn
Andrew Rumney
Solutions Director
Accountable for: Solution integrity, platform fit, integration, technical standards and customisation decisions.
Experience: Leads the solution and architecture function across Dynamics 365, Power Platform and the connected Microsoft estate.
Connection to InteliSense: Carries the architectural discipline the practice built through ERP migration and modernisation work.
When to involve them: Involve where platform fit is in question, where integration or customisation decisions carry risk, or where an architecture position needs to be challenged before it is committed.
- Architecture
- Delivery
Andrew Rumney on LinkedIn
Paul Thomas
Head of Business Strategy & Board Advisor
Accountable for: Business strategy and independent challenge at board level on direction, investment and risk.
Experience: Advises the board on strategy, market direction and the commercial consequences of major decisions.
Connection to InteliSense: Supports the shift from a delivery practice towards a data and AI led practice.
When to involve them: Involve for strategic direction discussions, platform roadmap decisions and long-horizon investment questions.
- Commercial
- Data & AI
Paul Thomas on LinkedIn

Operations and customer leadership

Rachel Chico
Head of Operations
Accountable for: Operational delivery capacity, resourcing, service operations and the internal governance behind them.
Experience: Leads operations across the delivery and service functions, including resourcing and operational governance.
Connection to InteliSense: Owns the operating discipline that lets a 50-plus person practice run governed delivery consistently.
When to involve them: Involve where resourcing, operational capacity, service operations or the internal route to a decision needs attention.
- Operations
- Support
Rachel Chico on LinkedIn
Saleem Chohan
Head of Business Development
Accountable for: How new relationships are qualified, and that what is proposed matches what can be delivered.
Experience: Leads business development across ERP, CRM and Data & AI, working with organisations before commitment.
Connection to InteliSense: Holds the qualification discipline that came from learning what happens when fit is assumed rather than tested.
When to involve them: Involve at first contact, when the right commercial route is unclear, or when a proposal needs testing against delivery reality.
- Commercial
- Customer Success
Saleem Chohan on LinkedIn