What actually fits into a first release?

One clearly defined customer process: sales, service, case management or relationship management, with the records, views, simple automation and reporting it needs. Anything that would need its own design and testing effort, such as complex integration or heavy custom development, belongs in a later phase.

The delivery fee is agreed against the qualified first-release scope, once that scope and the boundary around it are understood. That is why qualification comes first. Pricing something nobody has defined is how projects end up in dispute.

What if we need more than the first release?

Most organisations do, and that is fine. The point is to sequence it rather than attempt everything at once. Later phases can add automation, integration, reporting or further CRM capability where the business case supports them.

Standard capability is the starting point, and deviation has to earn its place through business value. A genuine differentiator can be accommodated, but it needs to be on the table during qualification because it affects scope, timeline and price.

What happens if we do not qualify?

We say so and set out the route that fits instead, whether that is standard delivery, an assessment or a different RAPID route. Starting a compressed project that cannot hold costs far more than an honest conversation at the outset.

RAPID 10 · CRM

One CRM problem, solved properly.

Rapid10 is Intelisense IT’s fixed-cost, fixed-scope accelerator of Microsoft Dynamics 365 Customer Engagement. A focused first release designed to get CRM working quickly, prove value early and leave room to expand.

Explore our range of Extensions

We check the fit before we agree a date or a price.

Sound familiar?

Customer information is everywhere except one place.

Most people who ask about this have one clear problem, not a change agenda.

Sales lives in spreadsheets and inboxes
Nobody can say what the pipeline really looks like without asking three people.
Customer requests get lost
Cases arrive by email, get picked up by whoever notices, and nothing is tracked.
The old CRM is barely used
People maintain their own version of the truth because the system is harder than the workaround.
You do not want a transformation programme
You have one clear customer problem to solve, not a two-year change agenda.
You need it working this year
A first release that people actually use matters more than a perfect end state.

How it runs

Seven steps, from first conversation to live.

Scope, boundary and price are agreed before delivery starts.

Stage 1 of 7

We agree what the release is for

What we do

One customer process: sales, service, cases or relationships. Named out loud so it cannot quietly grow.

Outcome

A release with a named purpose that cannot quietly grow.

What customers say

People who have been through delivery with us.

Around 80% of our business comes from existing customers and referrals.

80%

of our business comes from existing customers and referrals.

All customer stories

The best I’ve ever experienced in over 20 years of collaboration.
Programme Manager, Hill & Smith Plc

The trade you are making

Speed comes from agreed scope.

Both lists are written down before anyone commits.

In the release

One customer process, working end to end
The records, views and dashboards it needs
Simple automation and role-based access
A controlled set of agreed data
Training so people actually use it

Sequenced for later

Complex or bespoke integration landscapes
Heavy custom development
Multi-country process and regulatory variation
Large or poor-quality historic data migration
Contact centre channels and large portals

OTHER RAPID PRODUCTS:

Two other accelerated routes.

The platform decides the route, not the size of your organisation.

Dynamics 365 Business Central

RAPID 30

An accelerated route to a standard finance and operations core for organisations whose processes fit the Business Central model closely.

Ideal when

Single or simple multi-entity finance model
Fit-to-standard is genuinely acceptable
Data available and reasonably clean
One clear decision-maker per area

Explore RAPID 30

Dynamics 365 Finance & Supply Chain

RAPID 90

A structured accelerated route to an enterprise finance and supply chain core where scope is contained and the organisation can sustain the pace.

Ideal when

Enterprise scale with a contained first release
Standardisation is an accepted objective
Programme governance already in place
Business availability can be protected

Explore RAPID 90

Common questions

Questions people ask before committing.

Part of the InteliSense Delivery System

A faster route, using the same delivery system.

Proven baselines, early data work, recorded decisions and gates before go-live. Our delivery approach explains how the method works whether you move quickly or not.

How we deliver

An honest answer first

Would a focused CRM release solve it?

Tell us what the first release needs to achieve and where you are today. We will tell you whether this route fits, or which one does.