Crisis and community support
CRMS connects the request, the assessment, the decision, the funding, the partner and the evidence into one service journey on Microsoft business applications, so the people doing the work are not holding it together by memory and email.
Urgent support still needs governance.
Sound familiar?
These are the things service leads raise before anyone mentions software.
The person repeats their situation to whoever picks up next.
The case is somewhere between a team, an inbox and a spreadsheet.
The evidence exists. It is just not next to the decision.
It was sent. What happened after that is anyone's guess.
What has been committed is rebuilt by hand when someone asks.
You can count what was done. Explaining what changed is harder.
What customers say
These customers are describing Microsoft business application projects with our team. None of them is a CRMS, crisis support or safeguarding reference, so please read them as evidence of how we work rather than proof of a CRMS outcome.
80%
of our business comes from existing customers and referrals.
The best I’ve ever experienced in over 20 years of collaboration.
Programme Manager, Hill & Smith Plc
How it works
Seven steps. Each one leaves behind the information the next one needs.
If a service can explain a decision six months later, the model is working.
Four decisions
Delivery carries on at pace only while these stay true. They protect the service rather than generate paperwork.
Confirm the service problem is understood well enough to justify building anything at all.
Confirmed at this gate
Decision
Swipe, drag or use the arrow keys to move between decisions.
Check the fit
Service-level questions only, please. Keep personal, case and safeguarding details out of it. The result is a direction, not a decision, and CRMS is not always the answer.
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Common questions
A conversation, not a pitch
Tell us where requests, assessment, partners, decisions or reporting are creating friction, at service level rather than case level. We will tell you whether CRMS, a lighter Microsoft solution or a different route fits.
