Care and clinical services
CMS connects referrals, assessment, care planning, safeguarding, incidents, capacity and reporting into one care service environment on Microsoft business applications, so staff spend their time on people rather than on finding information.
CMS coordinates the service. Specialist clinical systems keep their clinical authority.
Sound familiar?
These are the things care and service leads raise in the first ten minutes of a call.
The decision cannot be made because the information is still being chased.
Once on the referral, once in the record, once in the spreadsheet.
Plan in one place, risks in another, the last conversation in an inbox.
Safeguarding and incident follow-up become hard to track across teams.
Capacity is understood by asking people, not by looking.
The work already happened. Management information is assembled afterwards.
What customers say
These customers are describing Microsoft business application projects with our team. None of them is a CMS, clinical or care-quality reference, so please read them as evidence of how we work rather than proof of a care outcome.
80%
of our business comes from existing customers and referrals.
The best I’ve ever experienced in over 20 years of collaboration.
Programme Manager, Hill & Smith Plc
How it works
Seven steps. Each one leaves behind the information the next one needs.
If a service can explain a care decision six months later, the model is working.
Four decisions
Delivery carries on at pace only while these stay true. They protect the service rather than generate paperwork.
Confirm the service problem and the care and clinical boundary are understood well enough to justify designing anything.
Confirmed at this gate
Decision
Swipe, drag or use the arrow keys to move between decisions.
Check the fit
Service-level questions only, please. Keep patient, service-user and safeguarding details out of it. The result is a direction, not a decision, and CMS is not always the answer.
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Common questions
A conversation, not a pitch
Tell us where referrals, assessment, safeguarding, incidents, capacity or reporting are creating friction, at service level rather than case level. We will tell you whether CMS, a specialist system or a different route fits.
