Microsoft D365 CE for Customer Service
What is D365 CE for Customer Services?
D365 for Customer Service is one of the best solutions for delivering fast, consistent and personalised support to your customers. No matter how they choose to contact you, whether it’s by phone, email, live chat, social media, WhatsApp, or even a self-service portal where customers can log in and raise support requests, D365 CE for Customer Service will meet yours and their needs. D365 CE for Customer Service has been developed to provide your organisation with the tools needed to provide high-quality support to whoever needs it.
Benefits of D365 CE for Customer Service
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Unified Knowledge Base
D365 Customer Service equips your team with a centralised relationship management system so they can access the right information at the right time. Ensuring faster responses, personalised customer interactions and improved service quality throughout your entire organisation.
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AI-Driven Insights
D365 CE for Customer Service helps you gain real-time customer insights through powerful analytics. Helping your organisation to predict current and future needs, automation benefitting service process and refining processes to continuously improve your customers' experience; continually providing your stakeholders with positive customer service.
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Interactive Dashboards
With the ability to instantly access visual dashboards powered by D365 for Customer service, it has never been easier for organisation leaders to make quick and reliable data-backed decisions.
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Self-Service Portals
Empower customers with on-demand resources such as knowledge bases and community forums. Reducing team workload while improving customer convenience throughout your organisation is a key benefit of the self-service portals. Give your team the help they need to guarantee customer satisfaction.
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Omnichannel Experience
D365 CE for Customer Service provides your teams with the ability to engage customers by email, chat, phone and social media, with an AI assistant by your side to help deliver a consistent and seamless experience.
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Customer Feedback
Incorporate feedback directly into your automated processes to monitor satisfaction and drive superior and continual improvement. D365 CE Customer Service is a powerful customer satisfaction solution that evolves with your customers and your business requirements.
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SLA Management
In D365 Customer Service, tracking and meeting service level agreements has never been more efficient, giving your team the time they need to organise their workload.
Why Choose Intelisense IT?
At Intelisense IT, we recognise that customers are the heart of any business. Providing exceptional service is no longer just a goal; it’s a necessity in today’s competitive landscape. Microsoft D365 CE for Customer Service acts as a complete customer experience platform, empowering businesses to deliver consistent, personalised support at every touchpoint. Leveraging the power of D365 CE, we design solutions that enhance loyalty, create a unified customer experience and strengthen every stage of the engagement lifecycle management process.
Let’s Propel Your Customer Service to a higher standard
Whether you’re looking to unify data, streamline service processes, or elevate every customer interaction, Intelisense IT can help. Together, we’ll implement Microsoft D365 CE for Customer Service as a scalable customer satisfaction CRM that supports long-term loyalty and business growth.
