Microsoft D365 CE for Customer Service

What is D365 for Customer Services?

D365 for Customer Service is one of the best solutions for delivering fast, consistent and personalised support to your customers. No matter how they choose to contact you, whether it’s by phone, email, live chat, social media, WhatsApp, or even a self-service portal where customers can log in and raise support requests, D365 CE for Customer Service will meet yours and their needs. D365 CE for Customer Service has been developed to provide your organisation with the tools needed to provide high-quality support to whoever needs it.
Designed to give your support teams everything they need in one place, such as the customer’s history, past interactions, relevant knowledge articles and AI-powered suggestions for the next best step. This means your team has more time to focus on what matters and staying ahead!

Benefits of D365 CE for Customer Service

  • Unified Knowledge Base

    D365 Customer Service equips your team with a centralised relationship management system so they can access the right information at the right time. Ensuring faster responses, personalised customer interactions and improved service quality throughout your entire organisation.

  • AI-Driven Insights

    D365 CE for Customer Service helps you gain real-time customer insights through powerful analytics. Helping your organisation to predict current and future needs, automation benefitting service process and refining processes to continuously improve your customers' experience; continually providing your stakeholders with positive customer service.

  • Interactive Dashboards

    With the ability to instantly access visual dashboards powered by D365 for Customer service, it has never been easier for organisation leaders to make quick and reliable data-backed decisions.

  • Self-Service Portals

    Empower customers with on-demand resources such as knowledge bases and community forums. Reducing team workload while improving customer convenience throughout your organisation is a key benefit of the self-service portals. Give your team the help they need to guarantee customer satisfaction.

  • Omnichannel Experience

    D365 CE for Customer Service provides your teams with the ability to engage customers by email, chat, phone and social media, with an AI assistant by your side to help deliver a consistent and seamless experience.

  • Customer Feedback

    Incorporate feedback directly into your automated processes to monitor satisfaction and drive superior and continual improvement. D365 CE Customer Service is a powerful customer satisfaction solution that evolves with your customers and your business requirements.

  • SLA Management

    In D365 Customer Service, tracking and meeting service level agreements has never been more efficient, giving your team the time they need to organise their workload.

Why Choose Intelisense IT?

At Intelisense IT, we recognise that customers are the heart of any business. Providing exceptional service is no longer just a goal; it’s a necessity in today’s competitive landscape. Microsoft D365 CE for Customer Service acts as a complete customer experience platform, empowering businesses to deliver consistent, personalised support at every touchpoint. Leveraging the power of D365 CE, we design solutions that enhance loyalty, create a unified customer experience and strengthen every stage of the engagement lifecycle management process.

Microsoft D365 CE for Customer Service

Let’s Propel Your Customer Service to a higher standard


Whether you’re looking to unify data, streamline service processes, or elevate every customer interaction, Intelisense IT can help. Together, we’ll implement Microsoft D365 CE for Customer Service as a scalable customer satisfaction CRM that supports long-term loyalty and business growth.

How will D365 Customer Service help your customer service teams?
Using D365 Customer Service gives agents a single place to see the entire customer history, any past interactions, relevant knowledge articles for similar past cases and even AI-powered suggestions. All this functionality allows your teams to focus on solving customer requirements with the information they need to hand.
You can set service-level agreements for many different types of cases, track the progress in real time and get automated alerts before any deadlines are missed. By using the Customer Service solutions, you give your team the ability to always stay on top of cases.
Yes, D365 CE for Customer Service can be used for any-sized business. The solution can start with the core features and as your business grows, so will the solution, with the ability to turn on and off any feature to fit your business requirements.
Yes, in this solution, managers are given the ability to see team performances, track team cases and manage SLAs. Making planning & improving the customer service process more efficient.
Yes, you can connect to many other applications using APIs and Connectors within D365.
Yes, you get real-time dashboards, performance tracking and analytics to spot current and future trends to improve customer service.