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Field Service Solution

What is Field Service Solution?

Field Service Solution UK is a robust Microsoft business application which enables organisations to deliver on-site services efficiently. With integrated works order management and advanced IoT capabilities, it streamlines operations and ensures high-quality service delivery.
Intelligent scheduling assigns the right technician based on skill, location and availability, enhanced by Copilot features. Real-time service tracking provides end-to-end visibility over field operations. Technicians can easily access and manage works orders using the intuitive Mobile Field Service App.

Benefits of Field Service Solution UK

  • Automated Works Order Management Software

    With Field Service Solution UK, field service managers can effortlessly access all unscheduled works orders through the works order management software, which automatically generates works orders from multiple channels such as customer cases, IoT alerts, calls and emails. The Field service add-in, along with Copilot for Microsoft Outlook, further streamlines the process by creating a works order directly from customer emails, intelligently capturing relevant details. This automation saves valuable time for field service managers, enabling them to focus on efficient service delivery with real-time service tracking.

  • Service Level Agreements (SLA)

    In Field Service Solution UK, Service Level Agreements (SLA) empower business organisations to define the response and maintenance request resolution timelines to resolve customer maintenance requests promptly. At the same time, the Field service managers can track performance against SLA commitments with real-time service tracking, ensuring services are delivered to the customers as per the SLA. Additionally, the automated escalations based on defined KPIs help proactively flag potential issues to the right teams, ensuring timely service delivery and enhanced customer satisfaction.

  • Preventive Maintenance System

    In this modern IoT-driven world, the organisation cannot solely rely on corrective maintenance. The preventive maintenance system in the Field Service Solution UK helps businesses to stay ahead by automatically generating preventive maintenance requests from alerts generated by the integrated IoT devices, thereby reducing unexpected downtimes by detecting potential issues promptly.

  • Mobile Field Service App

    The Mobile Field Service App provides a seamless and intuitive experience to technicians for better service delivery by providing the required details and real-time service tracking for the works orders assigned to them. By using Copilot within the app, the field technicians can generate a detailed works order summary, view the required products (spare parts) for asset maintenance and they can access the site direction for navigation. The Mobile Field Service App also provides the history of the asset maintenance (Asset Maintenance Tracking), the list of tasks that need to be followed for the respective works order, along with additional guidance from the knowledge articles, accessible from the mobile app itself. These capabilities act as powerful first-time fix rate tools, providing technicians the flexibility to resolve issues accurately on their first visit.

Why Choose Intelisense IT?

At Intelisense IT, as a Microsoft Solutions Partner – Business Applications, we strongly believe in delivering the solutions that bring real value to your business, rather than deploying solutions that do not align with the business needs or fail to provide a measurable ROI. We focus on understanding and addressing your unique business or industry-specific challenges and pain points by clearly determining your expectations for solution implementation. We design and implement tailored solutions to streamline business operations and effectively address pain points. With 20+ years of experience delivering CRM and ERP solutions for Sales Leaders, Service Heads, COOs and CIOs across multiple sectors, we bring both expertise and industry insights. As the world is evolving, so are technology and business expectations. Hence why we analyse the businesses thoroughly by conducting a detailed business analysis workshop with relevant stakeholders. This approach allows us to deliver solutions that are not only effective today but also scalable and future-ready to meet tomorrow’s demands.
Field Service Solution UK

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FAQ's

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How can Field Service Solution UK improve technician productivity?
With the Mobile Field Service App, the technicians can get quick access to assigned works orders, Asset Maintenance Tracking, spare parts (products) required for the maintenance of the asset and quick guidance from the knowledge articles in the flow.
In addition to Copilot’s capabilities to assist field service managers by suggesting the most suitable technician based on the skill set, location and availability, the Works Order Management Software and Resource Scheduling Optimisation significantly reduces the burden on field service managers. Furthermore, the Field service add-in, along with Copilot for Microsoft Outlook, streamlines the process by creating works orders automatically from customer emails and capturing relevant details. This seamless synchronisation saves valuable time for field service managers.
Yes, Field Service Solution UK will fully connect with other D365 CE applications, including Sales, Customer Service and Customer Insights (Data), which enables your marketing, sales and service teams to access the same information.
Yes, the system (Field Service Solution UK) includes all the necessary features that support GDPR and UK data protection laws. It also uses tools for consent management, data privacy, and compliance tracking; to meet all compliance rules.

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