Support Value - Intelisense IT

INTELISENSE IT

Support Value Reality Check

Assessing ERP support through outcomes, not just continuity. Know where your support spend actually stands.

87%

ERP costs unchecked

5min

To complete

200+

Organisations assessed

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Assessment Active

Live benchmarking

INSIGHT

Why Support Value Matters Now

Within Microsoft ERP environments, support costs are typically stable, recurring and closely linked to license volumes. Because they change little year to year, they often attract less scrutiny than new projects or transformation initiatives.

However, the evidence suggests there’s limited correlation between higher support spend and improved outcomes such as:

Reduced manual intervention

Increased system adoption

Sustained automation benefits

Measurable business outcomes

THE HIDDEN PROBLEM

What Support Inefficiency Actually Looks Like

Poor Service Masked

Tickets resolved, incidents closed, service levels appear acceptable.

Resource Drain

Same types of issues recurring, causes unresolved, capacity consumed.

Opportunity Cost

Resources that could simplify, improve adoption or reduce future overhead.

Reactive Activity

Stability maintained but pattern often goes unchallenged over time.

ASSESSMENT

What the Support Value Reality Check Provides

A high-level, outcome-focused view of how your current support model compares with commonly observed patterns across similar ERP environments. The assessment considers:

The output highlights whether the current model appears intentionally designed, or whether it has evolved over time without explicit governance or review.

PROCESS

How To Use The Reality Check

Simple, structured and takes less than five minutes. No contracts or financial data required.

Answer Questions

A short set of targeted questions about your ERP support model.

Quick & Simple

Takes less than five minutes to complete. No detailed financial data needed.

Get Benchmarked

Responses are indicative and benchmarked against reference patterns.

Receive Report

A concise summary showing your support value position and alignment.

RESULTS

Your Support Value Position

The result places your organisation within a defined value range relative to peer environments. Being in a particular band does not imply underperformance — in many cases, it reflects a deliberate strategic choice to prioritise operational stability.

vs Peers

Benchmarked

Insights

Strategic

Outcomes

Actionable

Frequently Asked Questions

What happens next?

Where support value is broadly aligned with peer patterns, the result provides reassurance that current arrangements are proportionate to organisational needs. Where a gap is identified, the output supports a focused internal conversation about the intended outcomes of support spend, ownership and accountability, and alignment between finance, IT and operational leadership.

How is the result used?

Some organisations choose to validate the findings through a short, structured review involving Finance and IT. Any decisions or changes remain entirely within the organisation’s control.

Is my data secure?

All assessment data is handled securely and confidentially. We adhere to ISO 27001 and ISO 9001 standards. No detailed financial information is required to complete the assessment.

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Response within 24 hours

50+ organisations served

"Intelisense helped us uncover over £200k in hidden ERP costs we didn't know existed. The report was eye-opening."

— Finance Director, Manufacturing Sector

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If you'd like to request the report or connect with us, just fill out the form—we'd love to hear from you!

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Wolverhampton
WV9 5HA,
United Kingdom

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